From the right cultural, brand or relationship fit, to serving and selling to customers, and working as a team. Day-to-day or in a crisis. People matter.
Refreshingly
equitable
Designing contact centre operations, technology and partnerships that match your ambition.
As your panel of experts, we enjoy nothing more than working together to build on ideas and finesse requirements to help you shape what you need.
From improving what you’ve got to new tech or partners, as natural problem solvers, we always start from the point of the challenge, not the solution.
From how we work to how we charge, equity is our guiding principle. Which is why our fee structures are always transparent and the same for all.
What we do
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Contact Centre
OptimisationHelping you to design and deliver the best customer contact operation.
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Contact Centre
SourcingFinding the right outsourced partners to match your brand and ambition.
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Technology Planning
and SelectionStay at the forefront, from Digital Transformation to tech stacks and AI.
Our clients
Our Networks
With over 300 network partners, we meet and independently assess every member to ensure they meet our strict criteria. That means we’re always completely confident in their service offer, style, quality and compliance. So you can be confident we know them inside out.
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Contact Centre
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Technology
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Value-add Services
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Insights
Subscribed to a theory?
When a topic comes up in conversation, I often find myself wanting to dig in deeper. When a topic comes up twice in quick succession, then why not get people together and have a chat around it for an article, as I did last week with Simon Kissane and Jonathan West?
Connectors and Connections
Sometimes the most interesting things you can come across reading online aren’t so much the revelatory bombshells. Instead, they can be simple or elegant explanations of things you previously knew, but couldn’t articulate well.
Alternative perspectives and considerations when using automation globally.
What would an AI generated podcast about automation look like? We decided to investigate and to share our findings.
Get in touch
Whether looking for help to shape your needs, or just the right outsourced partner, we’d love to hear from you.