What will the next decade of Customer Experience look like?
From the right cultural, brand or relationship fit, to serving and selling to customers, and working as a team. Day-to-day or in a crisis. People matter.
As your panel of experts, we enjoy nothing more than working together to build on ideas and finesse requirements to help you shape what you need.
From improving what you’ve got to new tech or partners, as natural problem solvers, we always start from the point of the challenge, not the solution.
From how we work to how we charge, equity is our guiding principle. Which is why our fee structures are always transparent and the same for all.
Contact Centre
Optimisation
Helping you to design and deliver the best customer contact operation.
Contact Centre
Sourcing
Finding the right outsourced partners to match your brand and ambition.
Technology Planning
and Selection
Stay at the forefront, from Digital Transformation to tech stacks and AI.
In-depth market knowledge, expert partners and active involvement.
I wholeheartedly recommend Customer Contact Panel to anyone seeking top-tier support and guidance for their contact centre and customer service requirements.
We are really happy we have the right outsourcing partner to match our business.
The whole process went very smoothly, and their guidance helped us find the right partners for the next stage of our service path.
They turned it around in a matter of hours.
On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you.
CCP saved a lot of our time in terms of shortlisting agencies and organising pitch presentations. They were extremely candid about past experiences and appropriate fit for us.
The support, guidance and direction from Customer Contact Panel throughout our process was been fantastic and with their help we found the right partner for our business.
With over 300 network partners, we meet and independently assess every member to ensure they meet our strict criteria. That means we’re always completely confident in their service offer, style, quality and compliance. So you can be confident we know them inside out.
Contact Centre
Technology
Value-add Services
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AI regulation has become a boardroom priority. As the US and UK hesitate, the EU surges ahead with the world’s first comprehensive AI law, the EU AI Act, set to shape global standards just as GDPR did for data privacy.
Customers in 2025 want their problems solved quickly but also with care. According to MaxContact’s latest Voice of the UK Consumer report, 70% of people want to speak to a human when explaining specific situations, and 42% have switched providers due to poor contact centre experiences. At the same time, 45% are comfortable with AI but nearly 36% remain uncomfortable, especially older demographics.
Research from Stanford, MIT, and NUS shows people disclose more openly to AI than to humans on sensitive issues like money, health, and relationships. The reason is simple: AI doesn’t judge. For CX leaders, judgment-free AI agents can unlock trust, accuracy, and more honest customer interactions.
Whether looking for help to shape your needs, or just the right outsourced partner, we’d love to hear from you.