Refreshingly
equitable

Designing contact centre operations, technology and partnerships that match your ambition.

What we do

 

  • Contact Centre
    Optimisation

    Helping you to design and deliver the best customer contact operation.

  • Contact Centre
    Sourcing

    Finding the right outsourced partners to match your brand and ambition.

  • Technology Planning
    and Selection

    Stay at the forefront, from Digital Transformation to tech stacks and AI.

In-depth market knowledge, expert partners and active involvement.
I wholeheartedly recommend Customer Contact Panel to anyone seeking top-tier support and guidance for their contact centre and customer service requirements.
We are really happy we have the right outsourcing partner to match our business.
The whole process went very smoothly, and their guidance helped us find the right partners for the next stage of our service path.
They turned it around in a matter of hours.
On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you.
CCP saved a lot of our time in terms of shortlisting agencies and organising pitch presentations. They were extremely candid about past experiences and appropriate fit for us.
The support, guidance and direction from Customer Contact Panel throughout our process was been fantastic and with their help we found the right partner for our business.

Our Networks

With over 300 network partners, we meet and independently assess every member to ensure they meet our strict criteria. That means we’re always completely confident in their service offer, style, quality and compliance. So you can be confident we know them inside out.

  • Contact Centre

  • Technology

  • Value-add Services

  • Join

Insights

Customer experience

What matters most is experience

Customer and employee experience remain central to all things contact centre, even – or especially – when technology is evolving rapidly.

Customer experience

4 Common Contact Centre Challenges

While your business and contact centre may be unique, core industry issues tend to repeat themselves. It’s crucial to have your finger on the pulse of common contact centre problems to solve them effectively.

Leadership, Employment & Resourcing

AI, Tech and People: how to get the right blend? 

In our recent webinar we explored the results from an L&D survey that we have completed with our network, we were joined by Nathan Dring, People Development Lead for Customer Contact Panel, Georgia Harbison Head of Sales at Cognexo and James Walker Chief Revenue Officer at miPerform to discuss the findings and implications.

Get in touch

Whether looking for help to shape your needs, or just the right outsourced partner, we’d love to hear from you.