
From the right cultural, brand or relationship fit, to serving and selling to customers, and working as a team. Day-to-day or in a crisis. People matter.
Designing contact centre operations, technology and partnerships that match your ambition.
From the right cultural, brand or relationship fit, to serving and selling to customers, and working as a team. Day-to-day or in a crisis. People matter.
As your panel of experts, we enjoy nothing more than working together to build on ideas and finesse requirements to help you shape what you need.
From improving what you’ve got to new tech or partners, as natural problem solvers, we always start from the point of the challenge, not the solution.
From how we work to how we charge, equity is our guiding principle. Which is why our fee structures are always transparent and the same for all.
Contact Centre
Optimisation
Helping you to design and deliver the best customer contact operation.
Contact Centre
Sourcing
Finding the right outsourced partners to match your brand and ambition.
Technology Planning
and Selection
Stay at the forefront, from Digital Transformation to tech stacks and AI.
With over 300 network partners, we meet and independently assess every member to ensure they meet our strict criteria. That means we’re always completely confident in their service offer, style, quality and compliance. So you can be confident we know them inside out.
Contact Centre
Technology
Value-add Services
Join
AI boosts contact centre efficiency fast but without safeguarding agents, early gains collapse into burnout, turnover, and falling CSAT. The answer is agentic AI: systems that handle tasks while empowering humans, sustaining productivity and long-term ROI.
Georgia is rapidly positioning itself as a rising outsourcing destination, combining low costs, strong government incentives and a multilingual talent pool. With labour up to 50% cheaper than Central Europe and IT exports topping $1 billion in 2024, the country is attracting global players such as Majorel, Concentrix and EPAM Systems. Supported by modern infrastructure and a culture rooted in hospitality, Georgia is moving beyond call centres into fintech, AI and digital services, making it one of Europe’s most dynamic new hubs for nearshore and offshore delivery.
Pure Voice AI is the most disruptive contact centre use case yet, replacing agents for certain interactions with fully autonomous, human-like conversations. Beyond efficiency, it promises 24/7 service, smoother demand, and seamless multilingual support, making it a transformative shift for customer experience.
Whether looking for help to shape your needs, or just the right outsourced partner, we’d love to hear from you.