Designing contact centre operations, technology and partnerships that match your ambition.
From the right cultural, brand or relationship fit, to serving and selling to customers, and working as a team. Day-to-day or in a crisis. People matter.
As your panel of experts, we enjoy nothing more than working together to build on ideas and finesse requirements to help you shape what you need.
From improving what you’ve got to new tech or partners, as natural problem solvers, we always start from the point of the challenge, not the solution.
From how we work to how we charge, equity is our guiding principle. Which is why our fee structures are always transparent and the same for all.
Contact Centre
Optimisation
Helping you to design and deliver the best customer contact operation.
Contact Centre
Sourcing
Finding the right outsourced partners to match your brand and ambition.
Technology Planning
and Selection
Stay at the forefront, from Digital Transformation to tech stacks and AI.
In-depth market knowledge, expert partners and active involvement.
I wholeheartedly recommend Customer Contact Panel to anyone seeking top-tier support and guidance for their contact centre and customer service requirements.
We are really happy we have the right outsourcing partner to match our business.
The whole process went very smoothly, and their guidance helped us find the right partners for the next stage of our service path.
They turned it around in a matter of hours.
On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you.
CCP saved a lot of our time in terms of shortlisting agencies and organising pitch presentations. They were extremely candid about past experiences and appropriate fit for us.
The support, guidance and direction from Customer Contact Panel throughout our process was been fantastic and with their help we found the right partner for our business.
With over 300 network partners, we meet and independently assess every member to ensure they meet our strict criteria. That means we’re always completely confident in their service offer, style, quality and compliance. So you can be confident we know them inside out.
Contact Centre
Technology
Value-add Services
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Outsourcing used to be a no-brainer for businesses. A sure-fire solution to cut costs and tap into global expertise, and boom – I’ve just outsourced my requirement. However, in today’s world, it’s a little more complicated. With everything from political shifts to new technologies and rising customer expectations, outsourcing decisions have become a much longer and more detailed affair.
In November we were proud to host a webinar with David Rickard from Everest Group as our guest speaker sharing some of the insights from their latest research on the state of the CX market.
Whether looking for help to shape your needs, or just the right outsourced partner, we’d love to hear from you.