From the right cultural, brand or relationship fit, to serving and selling to customers, and working as a team. Day-to-day or in a crisis. People matter.
Refreshingly
equitable
Designing contact centre operations, technology and partnerships that match your ambition.
As your panel of experts, we enjoy nothing more than working together to build on ideas and finesse requirements to help you shape what you need.
From improving what you’ve got to new tech or partners, as natural problem solvers, we always start from the point of the challenge, not the solution.
From how we work to how we charge, equity is our guiding principle. Which is why our fee structures are always transparent and the same for all.
What we do
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Contact Centre
OptimisationHelping you to design and deliver the best customer contact operation.
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Contact Centre
SourcingFinding the right outsourced partners to match your brand and ambition.
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Technology Planning
and SelectionStay at the forefront, from Digital Transformation to tech stacks and AI.
Our clients
Our Networks
With over 300 network partners, we meet and independently assess every member to ensure they meet our strict criteria. That means we’re always completely confident in their service offer, style, quality and compliance. So you can be confident we know them inside out.
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Contact Centre
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Technology
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Value-add Services
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Join
Insights
Will updates to worker rights ring the changes in contact centres?
Much is being said in the media around the expected changes to worker rights following the change in government, but as an industry are we already ahead of the curve?
Outsourcing 2.0. Will the organisational stress of AI drive fundamental change in future contracting models?
A permanent change is putting increasing stress on organisations to restructure how they equip themselves to communicate with their customers, irrespective of their target market or sector.
Could the drive for service automation have unintended consequences when it comes to sales?
With automation and AI high on the agenda, are we missing a trick by striving for customers to self-serve? We examine whether we might be throwing away valuable opportunities to engage with customers and identify other value add or sales opportunities.
Get in touch
Whether looking for help to shape your needs, or just the right outsourced partner, we’d love to hear from you.