Refreshingly
equitable

Designing contact centre operations, technology and partnerships that match your ambition.

What we do

 

  • Contact Centre
    Optimisation

    Helping you to design and deliver the best customer contact operation.

  • Contact Centre
    Sourcing

    Finding the right outsourced partners to match your brand and ambition.

  • Technology Planning
    and Selection

    Stay at the forefront, from Digital Transformation to tech stacks and AI.

In-depth market knowledge, expert partners and active involvement.
I wholeheartedly recommend Customer Contact Panel to anyone seeking top-tier support and guidance for their contact centre and customer service requirements.
We are really happy we have the right outsourcing partner to match our business.
The whole process went very smoothly, and their guidance helped us find the right partners for the next stage of our service path.
They turned it around in a matter of hours.
On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you.
CCP saved a lot of our time in terms of shortlisting agencies and organising pitch presentations. They were extremely candid about past experiences and appropriate fit for us.
The support, guidance and direction from Customer Contact Panel throughout our process was been fantastic and with their help we found the right partner for our business.

Our Networks

With over 300 network partners, we meet and independently assess every member to ensure they meet our strict criteria. That means we’re always completely confident in their service offer, style, quality and compliance. So you can be confident we know them inside out.

  • Contact Centre

  • Technology

  • Value-add Services

  • Join

Insights

Industry & CCP News

New name, new website. Same CCP?

Noticed anything different around here? We’re still CCP but with a slightly different flavour. Find out why.

Get in touch

Whether looking for help to shape your needs, or just the right outsourced partner, we’d love to hear from you.