Making sense of contact centre technology
It’s all in the detail
There are myriad technology solutions available for all manner of applications. That’s why we take the time to analyse the market and understand the big ideas and vagaries of what’s available.
From established providers to new entrants, point solutions to end-to-end technology stacks, our network is designed to cover the breadth of the market with reliable, workable solutions.
Our technology networks’ services
AI Transition
Cross-channel engagement
Engagement analytics
Next Best Action
Quality Control
Knowledge management
Performance development
Communication Automation
Intelligent response
Omnichannel communications
Omnichannel response
BOTs
Digital assistants
Multilingual
Customer Service Ticketing
Omnichannel systems
Digital Transformation
Infrastructure
Digital channels
BYO voice
Video communications
Work flow automation
Systems integration
Change management
Payments
PCI DSS
Risk assessments
Impact assessments
Scoping
Certification
Contact Centre as a Service (CCaS)
Self-develop
Off the shelf
Omnichannel
– Email
– Voice
– Messaging
– Video
Integrated Work Force Management
Integrated Work Force Optimisation
Customer Communication Platform as a Service
Global
Regional
Omnichannel
– Email
– Voice
– Messaging
Data Security
Security assessments
Process certification
SOC2
ISO
Data Protection
Regulatory compliance
Regional specific
Industry specific
Including:
– FCA
– PCI DSS
– HIPPA
– Data sovereignty
Want to learn more?
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