Supporting you across all aspects of service delivery

A well-oiled machine

Beyond core service delivery and technology, customer contact operations require a multitude of support services. From HR to legal, finance to training, marketing, and more.

Each of which is an important cog in the overall operation, especially as contact centres are now such distributed environments.

For example, frictionless employee experiences add to your brand. Getting paid correctly, or easily managing leave are basic expectations. They don’t usually need a second thought. But if they don’t work well, the impact to the person on the receiving end can be significant. And unnecessary stresses can lead to attrition.

Our value-add networks’ services

We can help you to source partners that will elevate your broader service offering to both customers and employees. Each has been selected as ‘best of breed’, with some unique offerings to help things run smoothly from people to technology.

Service areas include:

There are not many organisations in the world that don’t take payments from their customers. Whether that’s via subscription model, an ecommerce transaction or a donation, every transaction has a cost.

We help organisations reduce those transactions costs and at the same time maintain a focus on driving CX up and PCI DSS compliance costs down.

GRC is probably the one area of any business that feels impossible to ‘right size’. Not enough resource, not enough depth when you need it. Too expensive, not relevant when you don’t.

That’s why we offer a package of GRC services that enable you to have access to the right level of resource with the appropriate level of expertise, exactly when you need it.

Everyone needs a little help sometimes: to ensure that the right things happen at the right time for your people, or to enable delivery. Our HR partners can support you with wrap-around services or advice on specific issues – just ask.

People just need to be paid on time, right? Sometimes they need a little more.

Our innovative partners include a combined payroll and financial wellbeing solution. Employees love it so much that attrition has reduced. A clear win/win that benefits your people with a business case that increases loyalty and reduces costs.

Training can be costly. Not training them is more so. Our range of solutions help your team to be at their best more of the time, without impacting operational performance.

We diagnose, design, deliver and embed the solution that is best for you – working with existing teams to create a sustainable, high performance, learning culture.

Not talking to the right people? We can change that through fresh solutions that are trusted by global brands.

From lead purchasing, data buying and management to lead generation and dialler optimisation.

I just need an extra pair of hands: Or more time in the day. Whether you have a project to implement, a gap in key skills or a need for interim cover, we have access to all manner of people who can help, from strategic thinkers to IT developers and more.

Not seeing what you need?

Get in touch to find out more about our value add services.