Find your right-fit

We combine our experience
with technology to find partners
who can match your ambition.

Partner matching

We know that your partners need to uphold your brand at every turn. And deliver service at the levels you and your customers expect and more. That’s why we invest in knowing our network members like old friends.

We combine this with our expertise, Radius technology and a methodical and rigorous matching process to find the partners you’ll connect with. The ones who will just ‘get it’. Who will deliver against and exceed your expectations

How we do it:
Our 3 step process

Scoping

We’re here to help you assess and frame your requirements, build your business case and develop your brief.

From benchmarking to the RFP/RFI process, we check in at every stage so that you get what you need, even if that’s no partner at all.

Partner Match

There are those we ‘just know’ are right, which we enhance with Radius to develop your personalised longlist.

We then run the entire process. From issuing the brief to scoring responses and facilitating presentations. Plus site visits with your shortlist.

Support

We make sure both parties are set up for success with strategic direction and the right mechanisms to manage the relationship.

From contracts to onboarding, commercials to resourcing and communications frameworks to MI. So you can manage performance, risk and audit.

Why use CCP?

Our scoring and benchmarking is designed to unearth the realities of provider capabilities. So you can be sure you’re getting exactly what you need.

Our service is free for clients and all partners pay us using the same commission structure. Meaning there are no favourites and no inflated prices.

We match clients to partners on more than hard capabilities. Brand and people are paramount in any engagement – and hard to quantify on paper.

We’re with you from start to finish throughout the process and beyond. Our partnerships team is always on hand for brands and providers alike.

Our scale

With over 300 hand-chosen providers of contact centre outsourcing, technology and value-add services worldwide, we’re here to help you find a trusted partner.

We get to know our network members, where they play and excel, so that you can be confident in their service offer, style, quality and compliance.

Our networks

Contact Centre

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Technology

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Value-add services

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Join our network

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Want to know more?

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