Customer
Contact
Insights

The last two years have put tremendous pressure on the employer-employee relationship.

According to the Resolution Foundation, ‘Rising inflation puts Britain on course for deepest living standards squeeze in six decades’.

An introduction and what you need to know for now

Tips on how to reduce risk exposure and avoid unnecessary cost.

B2B sales and marketing operations’ compliance ‘exemption’ shattered by the ICO. Time to re-assess your risk profile, data and operational management.

Current and future role of AI in delivering self-service and optimising contact centre resources