Customer
Contact
Insights

Why contact centres must prioritise the security of customer data.

Building a more secure future for an embattled and fast evolving sector.

Delivering an improved experience under cost pressure.

Tips on supporting contact centre workers.

Preparing business for a return to the office.

Through these unprecedented times has the contact centre industry seen governance between a client and its partners become less or more important? Have businesses considered how they are to shape this into their future ways of working?

In this article, I offer my thoughts on successful governance; some options for frameworks and share how I believe good governance can add real value to a relationship.