CX within the experience economy – Delivering a consistent brand experience. Consumer access to brands has undergone a paradigm shift since the 1990s, with the advent of the mobile device, growth of social media and the ‘always on’ generations of the Millennials and Gen Z leading to a heightened awareness among customers.
The BBC recently reported something that to my mind had already happened a while back, making WhatsApp available to businesses so that they can interact with the customers
With almost six million people around England living in homes provided and supported by housing associations, ensuring that services are delivered to residents, including vulnerable people, is critical.
Reducing the cost of customer engagement. What is the current and future role of Ai in delivering self-service and optimising contact centre resources
Outsourcers: 13:00-13:45, 29 September 2021
Webinar 1 (Client only – not for outsourcers) Reducing the cost of customer engagement – what is the current and future role of Ai in delivering self-service and optimising contact centre resources 12:00-12:45, 29 September 2021
Building a more secure future for an embattled and fast evolving sector.