Sam Ellerton is Regional Claims Leader and Senior Vice President at Lockton Companies LLP, the world’s largest privately owned independent insurance brokerage firm. Sam was a panelist in our homeworking webinar series and he is the ideal person to speak to about some of the risks facing customer service and contact businesses in a post-Covid working environment.
Following one of our recent webinars focusing on the future for the Contact Centre sector, we spoke to Julie Goddard about how businesses can build resilience to suit the changing work environment as teams return to office following an unprecedented twelve months of disruption.
Contact Centre Homeworking – Webinars Series
In this webinar series, we are asking leading contact centre experts in the fields of payment security, data compliance, productivity, wellbeing and technology…the question…how do businesses create a sustainable, secure and productive homebased contact centre service?
Contact Centre Homeworking – Webinars Series
In this webinar series, we are asking leading contact centre experts in the fields of payment security, data compliance, productivity, wellbeing and technology…the question…how do businesses create a sustainable, secure and productive home based contact centre service?
An introduction to outsourcing ‘Coffee table conversation’ webinar
12:30-13:15, 26 February 2021
Tips on supporting contact centre workers.