We’re people people.
Good listeners. Problem solvers.

Our approach

We bring the nuance to every challenge. From deep operational and contact centre technology expertise that ensures the brief meets the solution, and the solution meets the brief, to knowing when to outsource and which outsourcer works best.

We offer independent, straightforward advice and ongoing support to all parties. We’ll help you figure out what you need and shape plans. And if outsourcing, we’ll facilitate contracts and onboarding, with regular check-ins to make sure everything is working as it should.

Ask the panel

Need to unlock a different direction, narrow your approach, or align a mismatch between what you want and what you need? Just ask. We’ll always be delighted to help.

Without fear or favour

We never have favourites, just right fits. So if outsourcing is what you need, here’s how our sourcing and selection fees work:

01.

Clients don’t pay a penny to find a partner.

02.

Partners pay a fair commission in place of their cost of sale.

03.

No inflated fees for anyone.
Win-win.

04.

Both clients and partners receive our ongoing support.

The power of strong partnerships

People are at the heart of every requirement. Every challenge. Every conversation or message.

People who care about brands, cultures and customers.
People with ideas. People with quirks. People who make technology work.

93 %
of engagements still live or ran to term

Our Services

Contact Centre Optimisation

From customer experience or sales, to payments, data and governance. Supporting and developing people. Scoping requirements or contract reviews.

Tap in to our experience to help you deliver at your best.

Contact Centre Sourcing

Find partners that match your ambition.

From the must haves and nice to haves, to the joy of the right culture fit, our process is designed to help you make the right outsourcing decision for you.

Technology Planning & Selection

We help you to define objectives, digital transformation roadmaps, tech stacks and practical ways to harness AI.

From developing the business case to finding the right providers, we support throughout.

Want to know more?

Get in touch