Your gateway to the possible
Our unrivalled inside knowledge of the contact centre industry and market demands, coupled with our extensive advanced technology network is a CTO’s route to faster, well-balanced and confident decisions.
Decisions that successfully harness the latest technology advances and enable new ways of working.
Get the inside track
Day in, day out, whether big ticket Ccaas/UCaaS or point solutions, we see how customer servicing and outbound sales technology enables (or destroys) competitive advantage for our outsource partners and brand clients alike.
We know what’s working and winning, and what’s not. Where technology succeeds, and where promised functionality misses the mark. When the gaps demand alternative thinking. And the ways in which to plug them. Whether that’s working with what you’ve got, or something new.
Make the right trade-offs
We help contact centre CTOs to balance trade-offs, from price vs functionality, or innovation vs reliability and scalability, to the status quo vs the possible. So that solutions are fit for purpose and implementations are future-proofed.
So whether it’s the day job, improving AI adoption or tackling digital transformation keeping you busy, you can look beyond the one with the accolades, the one at the best price, or the one promising the earth to build compelling, de-risked business cases that truly serve stakeholder needs and deliver the business plan. Even if the technology is seemingly revolutionary or unproven.
Take confident decisions
Because we know both the cost and value of a solution, you can choose partners with confidence. Ones that can truly serve operational and technology needs on the right terms.
We’ll help you negotiate the right deal on more than licence fees and pricing structures. Be that clearly defined upgrade paths and their costs, built-in flexibility to allow for new technology advances, managing the shift from costs per agent to customer events, delivering on service levels and data integrations or ensuring your voice will be heard when you encounter challenges.
How we work
We support you with a full service, from reviewing your existing tech stack and providers, to defining objectives, building business cases, mitigating risks and developing a transformation roadmap .
Whether you need to reshape existing technology, add some new enablers or dive into a complete overhaul, we’re often the bridge between CTOs and their stakeholders, and CTOs and solutions vendors. From interrogating whether needs really are needs to promoting eventual adoption, because we understand both the language and pressures of the operation and its technology, we get to solutions quickly.
Our experience tells
We do all this with business ambition, risk appetite, capacity to implement and budget in mind. Because we’ve implemented countless technology solutions in contact centres big and small, in-house and outsourcer, local and global, from payment systems to CCaaS and everything in between.
And we’ve led operations too. We get it. From KPIs to customers. With over 35 years of experience in delivering solutions which drive employee and customer experiences, we revel in the details that really matter.
Want to know more?
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