Client
Experian
Sector
Financial Services
Service
Contact Centre Sourcing
A trusted solution enabling Experian to work seamlessly to support data breach clients.
Experian Data Breach Division, wanted to appoint an outsourced partner to handle multi-channel/multi-lingual customer service response for clients and prospective clients.
Challenge
Prior to CCP engagement Experian Procurement were facing difficulties securing a partner that could support their requirements:
- Speed to deploy
- Multilingual
- Multi-channel
- Sustainable commercial model
.
Solution
CCP defined a brief which brought together requirements, our network responding to this via the Experian Procurement portal, we supported them in streamlining the responses and through the selection process
Outcome
The selected partner has now supported Experian for the past 7 years, handling a number of breaches on behalf of clients who selected Experian as their contact centre specialist.
