How can you be expected to know which Contact Centres are a good match for your needs? The Contact Centre Panel exists to use our knowledge to find the best Contact Centres for our Clients’ needs. One size does NOT fit all!
The dynamics around the introduction of automation technologies and planning for the future mean traditional commercial models must be challenged by Contact Centres and clients, to achieve best results.
In the Contact Centre and Outsourcing industry Digital Disruption is big. Deep learning, Artificial Intelligence and chat bots are on everyone’s lips. At the sharp end, what impact is being felt?
In this article, we consider the differences – and the similarities – between B2B Contact and B2C Contact to establish how B2B specialist Contact Centres can add value to the right business relationships.
Do we need to be living in fear of the robot uprising, or is it business as usual?