Customer
Contact
Insights

One of the biggest challenges for a business is attracting the best talent and then retaining them. In this article we investigate new innovative recruitment techniques and provide top tips on how to get hold of the right people for your organisation.

Is what people say about you as an employer on Glassdoor creating challenges of recruitment and team management in a world of review culture?

In this article, we consider the differences – and the similarities – between B2B Contact and B2C Contact to establish how B2B specialist Contact Centres can add value to the right business relationships.