Client
Unicef
Sector
Charity/NGO Donation Handling
Service
Contact Centre Sourcing
Providing call handling for Unicef Soccer Aid
Unicef work globally to overcome the obstacles that poverty, violence, disease and discrimination place in a child’s path, their annual Soccer Aid event broadcast on ITV is a key fundraising event for the UK.
Challenge
Contact Centre Panel were asked to support in provision of incoming telephone donations:
- Appropriate capacity
- System integration
- Short lead time (days).
Solution
We immediately reached out to our network of outsource partners and also to clients who have in-house operations and created introductions for a technical survey to be completed with interested parties.
Outcome
We were delighted to provide partners who were able to support and as a result were asked to support again the following year.
Jim Clements, Director of Soccer Aid, Unicef“On behalf of everyone at Soccer Aid for Unicef, I want to say a massive thank you to the team at Customer Contact Panel for your help in securing call centres to process donations from the UK public during the Soccer Aid for Unicef 2019 match.
Your hard work, determination and kindness will help to ensure that children everywhere grow up happy, healthy and able to play.”
