We’ve been a little busy lately. You may have spotted that we’re no longer Contact Centre Panel but Customer Contact Panel. So still CCP, but with a twist.
Why, we hear you ask! Well there are a few very good reasons behind our new identity. And we’ve gone beyond our name and website too.
What’s in a name?
It’s a big question. We’re known as CCP. So having considered whether we wanted to be something other than CCP, well not really, no.
But we’re very much about progress and the reality is that the humble Call Centre became a Contact Centre as channels such as email and SMS were added to customer contact methods, which of course now encompass livechat, social media, chatbots, WhatsApp and more. During the covid pandemic, the Contact Centre became less of a centre as home working increased.
And actually, we’ve changed quite a lot since we were founded in 2015 too. Where we started as a ‘different kind’ of contact centre broker – a badge that while true is wrapped up in connotations of backhanders, inflated fees and favourtism, the kind of practice we set out to provide a fair and transparent alternative to – today, we’re much more than that.
We’re all about Customer Contact excellence, wherever and how ever it happens – insourced or outsourced, offshore, onshore or near shore. Outbound sales, inbound customer servicing. From the people to the tech that makes it happen.
Which is why we’re simplified our offer too.
The CCP Offer
Our people here at CCP are your panel of customer contact experts and we will help you to:
- Contact Centre Optimisation: Do more with what you’ve got, whether you’re an in-house brand operation or outsourcer looking to improve.
- Contact Centre Sourcing: Find an outsourcer that is perfect for your needs. The brand doesn’t pay a penny for this and the outsourcer fees are the same for everyone, which keeps us completely impartial and focused on the best outcome.
- Technology Planning and Selection: Plan your technology and select providers to take advantage of the latest innovations in ways that work for you.
So there you have it – Customer Contact Panel.
And the new ‘look and feel’?
We wanted to make sure our independence and moral compass was front and centre of what we do. Which is why we landed on ‘Refreshingly Equitable’. We’d like to think a conversation with us feels like a breath of fresh air. That you feel our natural generosity with our expertise and enthusiasm to help you implement innovations or deal with challenges.
And you can’t be refreshing with a grey website. It wasn’t our colour. Didn’t really suit us. So it’s been consigned to history. We hope you feel that how we look and sound on paper now matches more closely with who you meet and know as people.
Here’s to our next chapter. We hope you come along for the ride.
