Customer
Contact
Insights

Customer experience

What matters most is experience

Customer and employee experience remain central to all things contact centre, even – or especially – when technology is evolving rapidly.

Leadership, Employment & Resourcing

AI, Tech and People: how to get the right blend? 

In our recent webinar we explored the results from an L&D survey that we have completed with our network, we were joined by Nathan Dring, People Development Lead for Customer Contact Panel, Georgia Harbison Head of Sales at Cognexo and James Walker Chief Revenue Officer at miPerform to discuss the findings and implications.

Industry & CCP News

New name, new website. Same CCP?

Noticed anything different around here? We’re still CCP but with a slightly different flavour. Find out why.