A permanent change is putting increasing stress on organisations to restructure how they equip themselves to communicate with their customers, irrespective of their target market or sector.
Noticed anything different around here? We’re still CCP but with a slightly different flavour. Find out why.
Can AI and automation really help you manage vulnerable customers
(and their data)?
Steve Sullivan, Performance Solutions Director and Nev Doughty, Partnerships & Growth Director reflect on our recent event.
Find out why Bulgaria is on everybody’s lips when comes to sourcing high quality cost effective multi-lingual support within the European Union
What goes into partnering with an outsourced contact centre?
Even through these adverse times, the outsourcing industry in Ukraine has remained resilient and is still very much open for business – providing a lifeline to those who need it most.”