Customer
Contact
Insights

Customer experience

4 Common Contact Centre Challenges

While your business and contact centre may be unique, core industry issues tend to repeat themselves. It’s crucial to have your finger on the pulse of common contact centre problems to solve them effectively.

Leadership, Employment & Resourcing

AI, Tech and People: how to get the right blend? 

In our recent webinar we explored the results from an L&D survey that we have completed with our network, we were joined by Nathan Dring, People Development Lead for Customer Contact Panel, Georgia Harbison Head of Sales at Cognexo and James Walker Chief Revenue Officer at miPerform to discuss the findings and implications.

Business Management & Continuity

Customer contact & UK manufacturing

Communicating with and managing customers may have never been more critical, manufacturers changing how they do this could realise significant benefits across their business.