Customer Adoption of Automated Voice Solutions
AI and Automation has changed at pace over the past 5 years, now we need to ensure that customers know how to get the best from it.
AI and Automation has changed at pace over the past 5 years, now we need to ensure that customers know how to get the best from it.
What would an AI generated podcast about automation look like? We decided to investigate and to share our findings.
Customer and employee experience remain central to all things contact centre, even – or especially – when technology is evolving rapidly.
Can AI and automation really help you manage vulnerable customers
(and their data)?
Steve Sullivan, Performance Solutions Director and Nev Doughty, Partnerships & Growth Director reflect on our recent event.
How to break through 2024’s state of corporate inertia, fuelled in the UK and US by imminent government elections.
Brands need to find a way for their teams to deliver the friendly, empathetic, personalised and efficient service that underpins long-term customer relationships.