Customer
Contact
Insights

Customer and employee experience remain central to all things contact centre, even – or especially – when technology is evolving rapidly.

Can AI and automation really help you manage vulnerable customers
(and their data)?

Steve Sullivan, Performance Solutions Director and Nev Doughty, Partnerships & Growth Director reflect on our recent event.   

How to break through 2024’s state of corporate inertia, fuelled in the UK and US by imminent government elections.

Brands need to find a way for their teams to deliver the friendly, empathetic, personalised and efficient service that underpins long-term customer relationships.

Contact centres are challenging environments and those who suggest all the work they do can be automated are failing to see this complexity.

Providing a deeper understanding of how AI can be leveraged to foster meaningful connections in contact centres, ensuring more personalised and effective interactions.”