Recurring payments are facing increasing regulatory, payment and consumer protection scrutiny. As subscription models continue to grow, merchants must adapt to changing requirements around consent, authentication, renewals, cancellations, chargebacks and payment data. Discover three practical approaches to protecting recurring revenue and reducing risk.
Optimising your outbound contact centre with KPIs, strategy, and strong leadership for better performance and engagement.
When a topic comes up in conversation, I often find myself wanting to dig in deeper. When a topic comes up twice in quick succession, then why not get people together and have a chat around it for an article, as I did last week with Simon Kissane and Jonathan West?
In a contact centre technology world now dominated by AI and multiple customer engagement channels, it’s essential that whatever we use to measure quality is looking at everything we do, all of the time.
In Part 2 of this 3 part series, our friends at Insight and Design Group (IDG) look at how insurers are employing predictive analytics and AI for claims forecasting, fraud detection, and risk assessment, allowing them to make data-driven decisions and streamline operations.
Putting a face behind the figures. Working at any company involves a lot of numbers. Sales, profit, staff, complaints, customers, budgets, leavers, joiners, costs, income – the list goes on and on.
Inflation affects far more than household budgets. For contact centres, rising labour, technology and training costs create pressure across the operating model – so where can businesses respond without compromising service?
Better customer experience depends on better data. But if information is fragmented, inaccessible or poorly governed, even the best CX technology will struggle to deliver. So where should businesses start?
According to the Resolution Foundation, ‘Rising inflation puts Britain on course for deepest living standards squeeze in six decades’.
The Brexit trade deal is done, but the UK still has no EU adequacy ruling for personal data. What does that mean for businesses moving data between the UK, EU and US?
With Brexit approaching, UK businesses still face uncertainty over how personal data can move between the UK and EU. What does that mean for adequacy, SCCs and international data handling?
