Customer
Contact
Insights

Is the traditional Christmas peak season a thing of the past?

Sometimes the most interesting things you can come across reading online aren’t so much the revelatory bombshells. Instead, they can be simple or elegant explanations of things you previously knew, but couldn’t articulate well.

What goes into partnering with an outsourced contact centre?

When an afternoon away from the office resonates in this many ways it is only right that we should share the learnings, observations and unexpected parallels.

Whilst platforms like Teams have made interaction of remote working teams more effective, have they also had an adverse impact on the ability of people to get things done?

The circle of life may be a wheel of fortune, however as the economy gets tougher and disposable incomes reduce, those running sales contact centres cannot afford to leave anything to chance.

On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions Group in Wimbledon. I’d married my bride the year before, got well beaten in Olympic selection by my best man earlier that summer, and was keen to throw myself into something new. By chance, that day was my birthday, and on reflection, that day was indeed a new beginning.

Microsoft recently released some research that received lots of media attention including the BBC News

Why just letting the grass grow will never produce the desired result. Summer is over and my annual attempt to turn what was once a space to play a bit of footy with the kids into a colourful wildflower meadow has once again well and truly failed.

Looking past the glitter to avoid picking the fool’s gold…Understanding the role of sales in any organisation is not a complex thing. Keeping the sales role in some context, may not be so easily understood and may take the shine away from that first impression.

At Contact Centre Panel, we are fortunate to have many conversations each month with our clients and partners, we enjoy discussing what is happening specifically in businesses but love talking about industry trends and what the future of CX looks like. So last week, I was stopped in my tracks when a partner asked, “what about insourcing at the moment?”

Rising billing, growing fuel poverty and a new quarterly price cap update.