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What goes into partnering with an outsourced contact centre?

When an afternoon away from the office resonates in this many ways it is only right that we should share the learnings, observations and unexpected parallels.

Whilst platforms like Teams have made interaction of remote working teams more effective, have they also had an adverse impact on the ability of people to get things done?

The circle of life may be a wheel of fortune, however as the economy gets tougher and disposable incomes reduce, those running sales contact centres cannot afford to leave anything to chance.

On the 2nd Nov 1992, I hung up my sailing gear and joined The Decisions Group in Wimbledon. I’d married my bride the year before, got well beaten in Olympic selection by my best man earlier that summer, and was keen to throw myself into something new. By chance, that day was my birthday, and on reflection, that day was indeed a new beginning.

Microsoft recently released some research that received lots of media attention including the BBC News