Customer
Contact
Insights

Is the traditional Christmas peak season a thing of the past?

Sometimes the most interesting things you can come across reading online aren’t so much the revelatory bombshells. Instead, they can be simple or elegant explanations of things you previously knew, but couldn’t articulate well.

What goes into partnering with an outsourced contact centre?

When an afternoon away from the office resonates in this many ways it is only right that we should share the learnings, observations and unexpected parallels.

Whilst platforms like Teams have made interaction of remote working teams more effective, have they also had an adverse impact on the ability of people to get things done?

The circle of life may be a wheel of fortune, however as the economy gets tougher and disposable incomes reduce, those running sales contact centres cannot afford to leave anything to chance.