Customer
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Insights

Embedding Learning and Development into Sustainable Outsourcing Models.

In our recent webinar we explored the results from an L&D survey that we have completed with our network, we were joined by Nathan Dring, People Development Lead for Customer Contact Panel, Georgia Harbison Head of Sales at Cognexo and James Walker Chief Revenue Officer at miPerform to discuss the findings and implications.

Much is being said in the media around the expected changes to worker rights following the change in government, but as an industry are we already ahead of the curve?

Dive into the latest Location Watch article, on Pakistan, penned by our friends Jawad Farooq and Elaine Seculer at Taskaler who give their boots on the ground view on why you should consider Pakistan as your next outsourcing destination of choice.

Communicating with and managing customers may have never been more critical, manufacturers changing how they do this could realise significant benefits across their business.

How to break through 2024’s state of corporate inertia, fuelled in the UK and US by imminent government elections.

We are constantly told that there are no bad ideas and maybe there aren’t – maybe it’s the execution of ideas that results in undesirable outcomes

In today’s fast-paced world of customer service, call centres remain at the forefront of customer interactions. However, with the rise of digital transformation, AI and changing customer expectations, the demands on call centre staff have never been higher. As such, the ability for them to learn and grow is more crucial than ever before.

Are team meetings and huddles a thing of the past? Or do they still give team members the opportunity to connect, share insights, and address critical issues? Let’s explore.

With Summer 2023 now well and truly a thing of the past, focus for many now turns to how the last months of the year are due to plan out. The main worry for most is ensuring these last few months are productive ones.

The shorter days, the cold and the dark somehow manage to highlight the ongoing squeeze on employee finances as those long pay periods in the New Year are never relished.

Is it still more “what you do” than “the way that you do it” when recruiting and retaining frontline advisors?