Customer
Contact
Insights

Never ask your employees to do something you wouldn’t be willing to do yourself

If you’re running a contact centre, especially one providing multilingual services, the dominant news themes of the past few years, Brexit, The ‘Great Resignation’ and War, have all compounded to make a challenging job even more difficult.

The last two years have put tremendous pressure on the employer-employee relationship.

A new staffing challenge

Following our recent Hybrid Working webinar, we spent some time speaking with Alexandra Farmer, Head of Team and Solicitor at Ellis Whittam, the specialist Employment Law, HR and Health & Safety firm. She’s perfectly placed to share her insights about this important and topical subject.

Hybrid Working – Ensuring a secure, productive and low-risk working environment ‘Coffee table conversation’ webinar 12:30-13:15, 30 July 2021

We interviewed Charles Spencer, Principal Health & Safety Consultant at Ellis Whittam. He is a Chartered Member of IOSH and the Chartered Institute of Environmental Health (CIEH) and has a volunteer role as the CIEH representative for the BSI committee for Occupational Health and Safety Management Systems.

Sam Ellerton is Regional Claims Leader and Senior Vice President at Lockton Companies LLP, the world’s largest privately owned independent insurance brokerage firm. Sam was a panelist in our homeworking webinar series and he is the ideal person to speak to about some of the risks facing customer service and contact businesses in a post-Covid working environment.

Following one of our recent webinars focusing on the future for the Contact Centre sector, we spoke to Julie Goddard about how businesses can build resilience to suit the changing work environment as teams return to office following an unprecedented twelve months of disruption.

Contact Centre Homeworking – Webinars Series

In this webinar series, we are asking leading contact centre experts in the fields of payment security, data compliance, productivity, wellbeing and technology…the question…how do businesses create a sustainable, secure and productive homebased contact centre service?

Contact Centre Homeworking – Webinars Series
In this webinar series, we are asking leading contact centre experts in the fields of payment security, data compliance, productivity, wellbeing and technology…the question…how do businesses create a sustainable, secure and productive home based contact centre service?

An introduction to outsourcing ‘Coffee table conversation’ webinar
12:30-13:15, 26 February 2021