Business Management & Continuity
The psychology of crisis
Tips on supporting contact centre workers.
Customer
Contact
Insights
Leadership, Employment & Resourcing
Finding the right people – avoiding the pitfalls of building and maintaining a contact centre team
One of the biggest challenges for a business is attracting the best talent and then retaining them. In this article we investigate new innovative recruitment techniques and provide top tips on how to get hold of the right people for your organisation.
Leadership, Employment & Resourcing
The Glassdoor Effect – coping with changing demand without disgruntling your customer service team
Is what people say about you as an employer on Glassdoor creating challenges of recruitment and team management in a world of review culture?
Lead Generation, Telemarketing & Sales
Culture in your call centre, which one do you go for?
In this article, we consider the differences – and the similarities – between B2B Contact and B2C Contact to establish how B2B specialist Contact Centres can add value to the right business relationships.
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