Customer
Contact
Insights

Customer experience

Location Watch: Pakistan

Dive into the latest Location Watch article, on Pakistan, penned by our friends Jawad Farooq and Elaine Seculer at Taskaler who give their boots on the ground view on why you should consider Pakistan as your next outsourcing destination of choice.

Industry & CCP News

IBM Innovation Hub Event

Can AI and automation really help you manage vulnerable customers
(and their data)?

Steve Sullivan, Performance Solutions Director and Nev Doughty, Partnerships & Growth Director reflect on our recent event.   

Business Management & Continuity

Customer contact & UK manufacturing

Communicating with and managing customers may have never been more critical, manufacturers changing how they do this could realise significant benefits across their business.

Compliance & Governance

5 steps to meeting EV charging helpline regulations

To help navigate these changes, here are 5 key steps on how to design a customer service infrastructure that not only keeps you on right side of the law but will supercharge the support you provide to your ever growing customer base.