Customer
Contact
Insights

Business Management & Continuity

Customer contact & UK manufacturing

Communicating with and managing customers may have never been more critical, manufacturers changing how they do this could realise significant benefits across their business.

Compliance & Governance

5 steps to meeting EV charging helpline regulations

To help navigate these changes, here are 5 key steps on how to design a customer service infrastructure that not only keeps you on right side of the law but will supercharge the support you provide to your ever growing customer base.

Customer experience

Wisdom in an African proverb

What’s new to me, you may have done several times before. So, sharing in the experience of others could help us get further than by trying to go it alone. Like the African proverb says “if you want to go fast, go alone. If you want to go far, go together”.