Customer contact & UK manufacturing
Communicating with and managing customers may have never been more critical, manufacturers changing how they do this could realise significant benefits across their business.
Communicating with and managing customers may have never been more critical, manufacturers changing how they do this could realise significant benefits across their business.
Contact centres are challenging environments and those who suggest all the work they do can be automated are failing to see this complexity.
To help navigate these changes, here are 5 key steps on how to design a customer service infrastructure that not only keeps you on right side of the law but will supercharge the support you provide to your ever growing customer base.
When an afternoon away from the office resonates in this many ways it is only right that we should share the learnings, observations and unexpected parallels.
What’s new to me, you may have done several times before. So, sharing in the experience of others could help us get further than by trying to go it alone. Like the African proverb says “if you want to go fast, go alone. If you want to go far, go together”.
Growth means different things to different people and none of them are wrong, in this article we seek to highlight how a win/win can be achieved in terms of business and personal growth.