Customer
Contact
Insights

Yes, we are hearing lots about automation. But people still have a key role to play!

With almost six million people around England living in homes provided and supported by housing associations, ensuring that services are delivered to residents, including vulnerable people, is critical.

Does voice remain the undisputed champion when it comes to supporting customers during peak periods such as Black Friday and Christmas?”

The key to winning, retaining and growing customers

Is time running out for the (hard to) Cancel Culture?”

The potential implications