To help navigate these changes, here are 5 key steps on how to design a customer service infrastructure that not only keeps you on right side of the law but will supercharge the support you provide to your ever growing customer base.
Does committing to a traditional fixed-model outsourced contact centre arrangement feel like a risky undertaking these days? Are some outsourcers at risk by sticking with a ‘vanilla’ static service contract, rather than moving with the times? Let’s find out.
Ofgem has just finished a brief consultation period on its proposals to improve standards of customer service and experience for domestic customers. The new standards are set to go live at the end of the year and will create new challenges for energy firms – and fresh opportunities for technology and outsourced service providers.
Summary of our latest payments webinar, focusing on creating a competitive advantage through compelling customer payment capabilities!
Is your business about to be caught in a ‘subscriptions trap’ of its own? The Digital Markets, Competition and Consumers Bill is now making its way through parliament with the UK government aiming to “stamp out unfair practices and promote competition in digital markets“
How to create a competitive advantage through compelling customer payment capabilities!