Older consumers can be especially vulnerable to poor sales and marketing practices. So how should businesses adapt customer journeys, data use and communications to protect customers without excluding them?
PCI DSS v4.0 introduced a more flexible, continuous approach to payment security. What changed, and what do organisations need to prepare for?
B2B sales and marketing operations’ compliance ‘exemption’ shattered by the ICO. Time to re-assess your risk profile, data and operational management.
ICO enforcement in 2021 exposed recurring risks around TPS screening, third-party data and caller identification. What practical lessons should contact centres take from those cases?
We interviewed Dr Lisa Ackerley, Chartered Environmental Health Practitioner a Chartered Environmental Health Practitioner for over 30 years. Ever since writing her PhD, Dr Lisa has been passionate about making a difference to public health by ensuring consumer hygiene issues are easy to understand.
Adequate = Excellent
Is your organisation’s in a ‘defendable position’?
The Brexit trade deal is done, but the UK still has no EU adequacy ruling for personal data. What does that mean for businesses moving data between the UK, EU and US?
With Brexit approaching, UK businesses still face uncertainty over how personal data can move between the UK and EU. What does that mean for adequacy, SCCs and international data handling?
Through these unprecedented times has the contact centre industry seen governance between a client and its partners become less or more important? Have businesses considered how they are to shape this into their future ways of working?
In this article, I offer my thoughts on successful governance; some options for frameworks and share how I believe good governance can add real value to a relationship.
The business landscape in the UK is changing on a daily basis, as a result of the Covid 19 virus. Despite non-essential shops being closed and new restrictions on movement across the UK, there is still an inevitable demand for customer service.