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B2B sales and marketing operations’ compliance ‘exemption’ shattered by the ICO. Time to re-assess your risk profile, data and operational management.

What do Boris Johnson, Len McCluskey, Philip Schofield and Mike Ashley all have in common? The thing that links this peculiar group is that their organisations, parties, or companies have all been fined by the Information Commissioner’s Office (ICO) over the past few months for illegal marketing activities.

We interviewed Dr Lisa Ackerley, Chartered Environmental Health Practitioner a Chartered Environmental Health Practitioner for over 30 years. Ever since writing her PhD, Dr Lisa has been passionate about making a difference to public health by ensuring consumer hygiene issues are easy to understand.

We interviewed Charles Spencer, Principal Health & Safety Consultant at Ellis Whittam. He is a Chartered Member of IOSH and the Chartered Institute of Environmental Health (CIEH) and has a volunteer role as the CIEH representative for the BSI committee for Occupational Health and Safety Management Systems.

How can businesses create genuinely secure, flexible and productive working environments for their teams wherever they work?

Adequate = Excellent

Is your organisation’s in a ‘defendable position’?

A deal? Not a data deal

Preparing for a post Brexit world…the implications on data usage

Will relaxed homeworking regulations increase risk?

Why contact centres must prioritise the security of customer data.

Through these unprecedented times has the contact centre industry seen governance between a client and its partners become less or more important? Have businesses considered how they are to shape this into their future ways of working?

In this article, I offer my thoughts on successful governance; some options for frameworks and share how I believe good governance can add real value to a relationship.