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What does this new Strategy mean for business and those of us involved in the management of contact centres?

Is time running out for the (hard to) Cancel Culture?”

The FCA’s Consumer Duty regime is a big deal. It’s been a long time in consultation, review and preparation and if you are an FCA regulated firm and if you’re not already very familiar with what it means, then it’s probably time to start panicking!

Over the years I have spoken with many individuals and businesses about this very subject, many who buckle at the knees at the thought of spending money on accreditations and certifications to demonstrate their compliance. You only have to look back to the 25th May 2018 when the GDPR came into effect and the utter chaos that this caused to the industry leading up to it.

What does it mean when choosing contact centre tech

It’s not going to be another GDPR! As stated in the Queen’s Speech earlier this summer, the Government’s new Data Reform Bill promises to “…boost British business, protect consumers and seize the benefits of Brexit”, which all sounds wonderful.

You might be thinking, that ISO thing I’ve heard so many people talking about, what is it? Is it worth it?

First, some history…a few weeks ago, the Information Commissioner’s Office (ICO) announced a series of related fines on firms using illegal telemarketing tactics. Five firms in the appliance warranty insurance sector were fined a total of £405,000. And at least one of them appears to have already gone out of business.

An introduction and what you need to know for now

B2B sales and marketing operations’ compliance ‘exemption’ shattered by the ICO. Time to re-assess your risk profile, data and operational management.

What do Boris Johnson, Len McCluskey, Philip Schofield and Mike Ashley all have in common? The thing that links this peculiar group is that their organisations, parties, or companies have all been fined by the Information Commissioner’s Office (ICO) over the past few months for illegal marketing activities.

We interviewed Dr Lisa Ackerley, Chartered Environmental Health Practitioner a Chartered Environmental Health Practitioner for over 30 years. Ever since writing her PhD, Dr Lisa has been passionate about making a difference to public health by ensuring consumer hygiene issues are easy to understand.