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Leadership, Employment & Resourcing

Turning ideas into business transformations

We are constantly told that there are no bad ideas and maybe there aren’t – maybe it’s the execution of ideas that results in undesirable outcomes

Leadership, Employment & Resourcing

Learning is a journey and not a one-off training session

In today’s fast-paced world of customer service, call centres remain at the forefront of customer interactions. However, with the rise of digital transformation, AI and changing customer expectations, the demands on call centre staff have never been higher. As such, the ability for them to learn and grow is more crucial than ever before.

Leadership, Employment & Resourcing

5 tips for a productive year end

With Summer 2023 now well and truly a thing of the past, focus for many now turns to how the last months of the year are due to plan out. The main worry for most is ensuring these last few months are productive ones.