The shorter days, the cold and the dark somehow manage to highlight the ongoing squeeze on employee finances as those long pay periods in the New Year are never relished.
Is it still more “what you do” than “the way that you do it” when recruiting and retaining frontline advisors?
Do employees have a right to time off on 8 May? Many Brits enjoyed not one but two additional bank holidays in 2022: one to mark the Queen’s Platinum Jubilee on Friday 3 June and another on 19 September, the date of Her Majesty Queen Elizabeth II’s State Funeral.
When it comes to dismissing an employee, there are right and wrong ways to go about it. Get it wrong and you could find yourself in an Employment Tribunal.
The power of names and why they matter? So, what’s in a name? At times, quite a lot! When we name things – especially things as fundamental as the jobs and activities we do for a living – we tell ourselves and the world something about how we regard that activity and ourselves.
Over the past few years, we have heard the term ‘Super Agent’ increasingly mentioned. With technology reducing the requirement for low level agent customer interactions, more emphasis is being put on developing skilled representatives who are able to deal with more complex enquiries and scenarios which require the human touch.
Who’d work in a contact centre when “everyone’s angry”?
Microsoft recently released some research that received lots of media attention including the BBC News
Supreme court confirms pro-rating holiday pay for part-year workers is unlawful
How employers can tackle the money stigma in the room.
Under new legislation introduced on 1 July, a wider range of healthcare professionals (HCPs) – including nurses, occupational therapists, pharmacists and physiotherapists – now have the power to certify fit notes (aka sick notes).