In today’s fast-paced world of customer service, call centres remain at the forefront of customer interactions. However, with the rise of digital transformation, AI and changing customer expectations, the demands on call centre staff have never been higher. As such, the ability for them to learn and grow is more crucial than ever before.
Are team meetings and huddles a thing of the past? Or do they still give team members the opportunity to connect, share insights, and address critical issues? Let’s explore.
With Summer 2023 now well and truly a thing of the past, focus for many now turns to how the last months of the year are due to plan out. The main worry for most is ensuring these last few months are productive ones.
The shorter days, the cold and the dark somehow manage to highlight the ongoing squeeze on employee finances as those long pay periods in the New Year are never relished.
Is it still more “what you do” than “the way that you do it” when recruiting and retaining frontline advisors?
Do employees have a right to time off on 8 May? Many Brits enjoyed not one but two additional bank holidays in 2022: one to mark the Queen’s Platinum Jubilee on Friday 3 June and another on 19 September, the date of Her Majesty Queen Elizabeth II’s State Funeral.