Customer
Contact
Insights

How to break through 2024’s state of corporate inertia, fuelled in the UK and US by imminent government elections.

Brands need to find a way for their teams to deliver the friendly, empathetic, personalised and efficient service that underpins long-term customer relationships.

Contact centres are challenging environments and those who suggest all the work they do can be automated are failing to see this complexity.

Providing a deeper understanding of how AI can be leveraged to foster meaningful connections in contact centres, ensuring more personalised and effective interactions.”

AI use cases and human considerations for contact centres

We are constantly told that there are no bad ideas and maybe there aren’t – maybe it’s the execution of ideas that results in undesirable outcomes