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Offshore, nearshore and onshore – choosing the outsource option that’s right for your business ‘Coffee table conversation’ webinar 12:30-13:15, 13 May 2021

UKCCF and Contact Centre Panel webinar highlights

Contact Centre Homeworking – Webinars Series

In this webinar series, we are asking leading contact centre experts in the fields of payment security, data compliance, productivity, wellbeing and technology…the question…how do businesses create a sustainable, secure and productive homebased contact centre service?

Contact Centre Homeworking – Webinars Series
In this webinar series, we are asking leading contact centre experts in the fields of payment security, data compliance, productivity, wellbeing and technology…the question…how do businesses create a sustainable, secure and productive home based contact centre service?

An introduction to outsourcing ‘Coffee table conversation’ webinar
12:30-13:15, 26 February 2021

Is your organisation’s in a ‘defendable position’?

In this webinar series, we are asking leading contact centre experts in the fields of payment security, data compliance, productivity, wellbeing and technology…the question…how do businesses create a sustainable, secure and productive home based contact centre service?

Is your homeworker contact centre setup secure and safe?

Rebuilding the best business.

Delivering a consistent service, whilst dealing with discontinuity.

Tips on supporting contact centrA crisis doesn’t just impact operations; it changes how people think, behave, and perform. This article explores the three psychological stages people experience during disruption and why effective communication, empathy, and leadership are critical in helping contact centre teams move from uncertainty towards recovery.e workers.

Preparing business for a return to the office.