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Business Management & Continuity

Navigating the uncertainty in Insurance – Data Analytics, AI and Insights

In Part 2 of this 3 part series, our friends at Insight and Design Group (IDG) look at how insurers are employing predictive analytics and AI for claims forecasting, fraud detection, and risk assessment, allowing them to make data-driven decisions and streamline operations.

Business Management & Continuity

Navigating the uncertainty in Insurance

What are the current challenges being faced in the Insurance sector? Are most businesses plotting a course into unchartered economic disaster?

Leadership, Employment & Resourcing

Workplace incivility

Who’d work in a contact centre when “everyone’s angry”?

Business Management & Continuity

Managing payments effectively

New year, new you? So, it’s all over. The preparations, food, presents and Santa has been and gone. It’s a new year but is it a new you?

Business Management & Continuity

Is it time to “move more slowly and maintain things”?

The need for maintenance in an ever-changing world. Mark Zuckerberg’s old motto “move fast and break things” has been held up for years  – depending on your point of view – as an example of all that’s best or all that’s wrong with Silicon Valley and tech titan’s impact on how we work in the 21st century.

Business Management & Continuity

The cost-of-living crisis

Balancing debt recovery with customer and colleague support. It’s difficult to ignore or be unaware of the ‘Cost-of-Living Crisis’. It’s everywhere, television, LinkedIn, radio, media platforms, and is inescapable.