The impacts of a cyber-attack, health emergency or data breach can be devastating for the business, both financially and reputationally.
With almost six million people around England living in homes provided and supported by housing associations, ensuring that services are delivered to residents, including vulnerable people, is critical.
Does voice remain the undisputed champion when it comes to supporting customers during peak periods such as Black Friday and Christmas?”
Who’d work in a contact centre when “everyone’s angry”?
New year, new you? So, it’s all over. The preparations, food, presents and Santa has been and gone. It’s a new year but is it a new you?
The need for maintenance in an ever-changing world. Mark Zuckerberg’s old motto “move fast and break things” has been held up for years – depending on your point of view – as an example of all that’s best or all that’s wrong with Silicon Valley and tech titan’s impact on how we work in the 21st century.