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How to break through 2024’s state of corporate inertia, fuelled in the UK and US by imminent government elections.

Whilst platforms like Teams have made interaction of remote working teams more effective, have they also had an adverse impact on the ability of people to get things done?

In the final article of this 3 part series, our friends at Insight and Design Group (IDG) looks at how attracting and retaining skilled professionals is essential for insurers to adapt to changing market dynamics.

Is it still more “what you do” than “the way that you do it” when recruiting and retaining frontline advisors?

In Part 2 of this 3 part series, our friends at Insight and Design Group (IDG) look at how insurers are employing predictive analytics and AI for claims forecasting, fraud detection, and risk assessment, allowing them to make data-driven decisions and streamline operations.

What are the current challenges being faced in the Insurance sector? Are most businesses plotting a course into unchartered economic disaster?

The impacts of a cyber-attack, health emergency or data breach can be devastating for the business, both financially and reputationally.

With almost six million people around England living in homes provided and supported by housing associations, ensuring that services are delivered to residents, including vulnerable people, is critical.

Does voice remain the undisputed champion when it comes to supporting customers during peak periods such as Black Friday and Christmas?”

Who’d work in a contact centre when “everyone’s angry”?

New year, new you? So, it’s all over. The preparations, food, presents and Santa has been and gone. It’s a new year but is it a new you?

The need for maintenance in an ever-changing world. Mark Zuckerberg’s old motto “move fast and break things” has been held up for years  – depending on your point of view – as an example of all that’s best or all that’s wrong with Silicon Valley and tech titan’s impact on how we work in the 21st century.