As sure as night follows day, autumn follows summer, the nights get longer and thoughts for many will turn to handling peak demand, or for those who’ve just been through a peak – reviewing how it went and learning lessons for the next one.
Ensuring your business remains a reality, and doesn’t become a fairytale…
The rapid move to homeworking in the pandemic, saw a big reduction in pollution caused by business travel. The International Energy Agency (IEA) recorded an 8% fall in CO2 emissions in 2020 due to this change of behaviour.
The last two years have put tremendous pressure on the employer-employee relationship. From vaccination to workplace safety measures, the pandemic has introduced plenty of new potential sources of conflict, and in many cases, employers’ COVID response and their handling of COVID-related issues continue to be a source of resentment.
Tips on how to reduce risk exposure and avoid unnecessary cost.
We interviewed Charles Spencer, Principal Health & Safety Consultant at Ellis Whittam. He is a Chartered Member of IOSH and the Chartered Institute of Environmental Health (CIEH) and has a volunteer role as the CIEH representative for the BSI committee for Occupational Health and Safety Management Systems.
Sam Ellerton is Regional Claims Leader and Senior Vice President at Lockton Companies LLP, the world’s largest privately owned independent insurance brokerage firm. Sam was a panelist in our homeworking webinar series and he is the ideal person to speak to about some of the risks facing customer service and contact businesses in a post-Covid working environment.
Following one of our recent webinars focusing on the future for the Contact Centre sector, we spoke to Julie Goddard about how businesses can build resilience to suit the changing work environment as teams return to office following an unprecedented twelve months of disruption.
Offshore, nearshore and onshore – choosing the outsource option that’s right for your business ‘Coffee table conversation’ webinar 12:30-13:15, 13 May 2021
UKCCF and Contact Centre Panel webinar highlights