Customer
Contact
Insights

Payments data security standards within the contact centre supply chain 12:30-13:15, 18 January 2022

Recent news on the emergence of the potentially more virulent Covid-19 Omicron variant has dominated the headlines globally. Inevitably, although the initial focus was on South Africa and neighbouring countries, Omicron’s impact is now being felt across the world.

Increasing sales conversion, the current and future role of analytics and quality management 12:30-13:15, 18 November 2021

Following our recent Hybrid Working webinar, we spent some time speaking with Alexandra Farmer, Head of Team and Solicitor at Ellis Whittam, the specialist Employment Law, HR and Health & Safety firm. She’s perfectly placed to share her insights about this important and topical subject.

We interviewed Dr Lisa Ackerley, Chartered Environmental Health Practitioner a Chartered Environmental Health Practitioner for over 30 years. Ever since writing her PhD, Dr Lisa has been passionate about making a difference to public health by ensuring consumer hygiene issues are easy to understand.

In all areas of business there is a periodic question: should we consolidate our supply chain or should we consciously seek to diversify?

Offshore, nearshore and onshore – choosing the outsource option that’s right for your business ‘Coffee table conversation’ webinar 12:30-13:15, 13 May 2021

An introduction to outsourcing ‘Coffee table conversation’ webinar
12:30-13:15, 26 February 2021

We’re delighted to announce that we have been asked, again, by Unicef to support their Soccer Aid event in June.

Customer service is top of the list when we’re working with our network of contact centres. Excellent customer service experiences are what sets our Network partners apart, which helps us to achieve longstanding relationships with over 88% of the businesses we introduce to our contact centre network.

Unicef approached us earlier this year to help with their high-profile Soccer Aid charity event and we were only too proud to help.

How can you be expected to know which Contact Centres are a good match for your needs? The Contact Centre Panel exists to use our knowledge to find the best Contact Centres for our Clients’ needs. One size does NOT fit all!