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Adapting to changing consumer behaviour

What’s all the fuss about? The past few months have been busy ones here at Contact Centre Panel. So much so, some of the latest news and updates in the world of tech have well and truly passed me by.

The FCA’s Consumer Duty regime is a big deal. It’s been a long time in consultation, review and preparation and if you are an FCA regulated firm and if you’re not already very familiar with what it means, then it’s probably time to start panicking!

Celebrating an oasis of opportunity. As the east wind blows in the first of the winter frosts, it’s a warming thought to remember a very pleasing and refreshing two days spent at Call & Contact Centre Expo (C&CC Expo) a few weeks ago.

Why implementing the right multilingual contact centre strategy pays for itself. It’s plain to see that we live in a fully connected world. We can access most things instantly at the touch of a button, including connecting to businesses globally, no matter their location.

How does Serbia stack up against its well established rivals?