With roughly 70% of agents in the UK under 26, are we placing too much of an expectation on those young shoulders? And can empathy skills even be acquired in a short space of time rather than as part of a life long journey of experience and learning?
Ofgem has just finished a brief consultation period on its proposals to improve standards of customer service and experience for domestic customers. The new standards are set to go live at the end of the year and will create new challenges for energy firms – and fresh opportunities for technology and outsourced service providers.
A warm welcome to the newest member of the CCP Team, Harry Kitchen!
Why Albania remains one of the hottest outsourcing destinations across the whole of Europe (no heatwave required)
Is your business about to be caught in a ‘subscriptions trap’ of its own? The Digital Markets, Competition and Consumers Bill is now making its way through parliament with the UK government aiming to “stamp out unfair practices and promote competition in digital markets“
With the 3rd largest labour-force in Europe, Turkey has seen a rise of a young, highly-educated, multilingual workforce, who are driving the recent boom in outsourced services delivered out of Turkey.