Are traditional UK BPO’s currently walking along a precarious tight rope? Are some UK outsourcers struggling to regain their balance due to events over the past couple of years?
Will job cuts at the likes of BT and Vodafone clear the way for the adoption of artificial intelligence (AI) tools and techniques to enable these cuts?
What does this new Strategy mean for business and those of us involved in the management of contact centres?
A not so bazaar choice when looking for a new nearshore alternative David Taylor, Partner Success Manager, Contact Centre Panel considers the markets, mountains and sensational spices; but those are but a few things that come to mind when we think about Morocco. From the souks of Marrakech to the splendour of the Atlas Mountains, Morocco is certainly a popular tourist destination – just ask the 10.9 million tourists that visited Morocco last year
What’s all the fuss about? The past few months have been busy ones here at Contact Centre Panel. So much so, some of the latest news and updates in the world of tech have well and truly passed me by.
The FCA’s Consumer Duty regime is a big deal. It’s been a long time in consultation, review and preparation and if you are an FCA regulated firm and if you’re not already very familiar with what it means, then it’s probably time to start panicking!
Celebrating an oasis of opportunity. As the east wind blows in the first of the winter frosts, it’s a warming thought to remember a very pleasing and refreshing two days spent at Call & Contact Centre Expo (C&CC Expo) a few weeks ago.
Why implementing the right multilingual contact centre strategy pays for itself. It’s plain to see that we live in a fully connected world. We can access most things instantly at the touch of a button, including connecting to businesses globally, no matter their location.
How does Serbia stack up against its well established rivals?