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A warm welcome to the newest member of the CCP Team, Harry Kitchen!

Why Albania remains one of the hottest outsourcing destinations across the whole of Europe (no heatwave required)

Is your business about to be caught in a ‘subscriptions trap’ of its own? The Digital Markets, Competition and Consumers Bill is now making its way through parliament with the UK government aiming to “stamp out unfair practices and promote competition in digital markets“

With the 3rd largest labour-force in Europe, Turkey has seen a rise of a young, highly-educated, multilingual workforce, who are driving the recent boom in outsourced services delivered out of Turkey.

Are traditional UK BPO’s currently walking along a precarious tight rope? Are some UK outsourcers struggling to regain their balance due to events over the past couple of years?

Will job cuts at the likes of BT and Vodafone clear the way for the adoption of artificial intelligence (AI) tools and techniques to enable these cuts?