Customer
Contact
Insights

A not so bazaar choice when looking for a new nearshore alternative David Taylor, Partner Success Manager, Contact Centre Panel considers the markets, mountains and sensational spices; but those are but a few things that come to mind when we think about Morocco. From the souks of Marrakech to the splendour of the Atlas Mountains, Morocco is certainly a popular tourist destination – just ask the 10.9 million tourists that visited Morocco last year

What impact is it having?

Is time running out for the (hard to) Cancel Culture?”

Adapting to changing consumer behaviour

What’s all the fuss about? The past few months have been busy ones here at Contact Centre Panel. So much so, some of the latest news and updates in the world of tech have well and truly passed me by.

The FCA’s Consumer Duty regime is a big deal. It’s been a long time in consultation, review and preparation and if you are an FCA regulated firm and if you’re not already very familiar with what it means, then it’s probably time to start panicking!

Celebrating an oasis of opportunity. As the east wind blows in the first of the winter frosts, it’s a warming thought to remember a very pleasing and refreshing two days spent at Call & Contact Centre Expo (C&CC Expo) a few weeks ago.

Why implementing the right multilingual contact centre strategy pays for itself. It’s plain to see that we live in a fully connected world. We can access most things instantly at the touch of a button, including connecting to businesses globally, no matter their location.

How does Serbia stack up against its well established rivals?

The cost of living crunch and a value generation opportunity. Are you responsible for a contract centre operation? Got enough on your plate just now coping with economic chaos, ongoing supply chain difficulties, recruitment and retention challenges, customer rage and challenged budgets?

Is TUPE being turned on its head post-pandemic, as we face challenges in recruitment and retention of quality people?

Knowing when to ask for help is something that many people struggle with, but in tough times it can be transformational.