Helping Learnerbly scale customer support operations with flexible outsourced resource
Learnerbly is a fast-growing EdTech company that helps organisations deliver impactful learning and development experiences for their people.
Challenge
With rapid growth and increasing customer demand, Learnerbly needed a reliable outsourcing partner to support back-office and customer service tasks. The solution had to be affordable, high quality, and flexible enough to scale with the business without placing additional strain on internal teams.
Solution
Customer Contact Panel acted as strategic sourcing partner throughout. We helped Learnerbly shape its outsourcing brief, sourced and shortlisted suitable BPO providers, facilitated interviews, and supported onboarding. Our team remained involved post-implementation to ensure ongoing alignment and service quality.
Outcome
- A trusted BPO partner was selected and embedded successfully
- 97%+ average quality score and 95%+ CSAT maintained
- 100% compliance with client-set service intervals
- Learnerbly achieved operational cost savings and scalable resource
- Ongoing CCP support ensured long-term performance and stability
Lawrence Craig, Head of Operations, Learnerbly“I would highly recommend CCP for anyone needing outsourced resource. They really listen to what you need and help you find it. The best part is it comes at no cost to yourself.”