Client
High Street TV
Sector
Customer Service eCommerce Retail Sales
Service
Technology Planning and Selection
Supporting High Street TV in transforming outdated systems into a flexible, cloud-first environment.
High Street TV is a UK-based multi-channel retail business that sells innovative home, fitness, and lifestyle products through TV shopping, online, and major retail partners.
Challenge
The client needed a scalable cloud phone system to replace their legacy setup, support contact centre and telesales teams, and align with workflows ensuring they were delivered smoothly despite internal resource constraints.
Solution
Customer Contact Panel acted as lead consultant and point of coordination throughout the process. We helped shape requirements, shortlisted trusted suppliers, arranged and managed all meetings, and guided the client through product demos and commercial assessments.
Outcome
- A cloud-based phone system that meets both current needs and future growth plans was chosen
- Significant internal time and effort was saved through the outsourcing process
- High Street TV benefited from expert advice, structured evaluation, and clear vendor comparisons
- Deep market knowledge delivered insight throughout the process and ensured maintained control.
Paul Light, Head of Contact Centre, High Street TV“We really valued CCP’s structured approach and impartial advice. They helped us cut through the noise and focus on what mattered—finding the right phone system for our team and our customers. I’d absolutely recommend them to anyone reviewing their contact centre setup”
