Client
High Street TV
Sector
eCommerce Retail
Service
Technology Planning and Selection
Supporting High Street TV in transforming outdated systems into a flexible, cloud-first environment.
High Street TV is a UK-based multi-channel retail business that sells innovative home, fitness, and lifestyle products through TV shopping, online, and major retail partners.
Challenge
The client needed a scalable cloud phone system to replace their legacy setup, support contact centre and telesales teams, and align with workflows ensuring they were delivered smoothly despite internal resource constraints.
Solution
CCP delivered a structured, fixed-price, fixed-outcome approach to achieving PCI DSS compliance across all acquiring banks and payment channels, aligned with The Jockey Club’s knowledge-sharing objectives.
A defined delivery framework was introduced, using tailored templates to map all card payment use cases, assess supplier PCI DSS compliance status, and manage engagement across the supply chain. The same structured approach was applied to requirements validation and evidence collection, reducing complexity and ensuring consistency throughout the programme.
Outcome
- A cloud-based phone system that meets both current needs and future growth plans was chosen
- Significant internal time and effort was saved through the outsourcing process
- High Street TV benefited from expert advice, structured evaluation, and clear vendor comparisons
- Deep market knowledge delivered insight throughout the process and ensured maintained control.
Paul Light, Head of Contact Centre, High Street TV“We really valued CCP’s structured approach and impartial advice. They helped us cut through the noise and focus on what mattered, which was finding the right phone system for our team and our customers. I’d absolutely recommend them to anyone reviewing their contact centre setup”
