The circle of life may be a wheel of fortune, however as the economy gets tougher and disposable incomes reduce, those running sales contact centres cannot afford to leave anything to chance.
The need for maintenance in an ever-changing world. Mark Zuckerberg’s old motto “move fast and break things” has been held up for years – depending on your point of view – as an example of all that’s best or all that’s wrong with Silicon Valley and tech titan’s impact on how we work in the 21st century.
Why implementing the right multilingual contact centre strategy pays for itself. It’s plain to see that we live in a fully connected world. We can access most things instantly at the touch of a button, including connecting to businesses globally, no matter their location.
What does it mean when choosing contact centre tech
How does Serbia stack up against its well established rivals?
Balancing debt recovery with customer and colleague support. It’s difficult to ignore or be unaware of the ‘Cost-of-Living Crisis’. It’s everywhere, television, LinkedIn, radio, media platforms, and is inescapable.
Microsoft recently released some research that received lots of media attention including the BBC News
As sure as night follows day, autumn follows summer, the nights get longer and thoughts for many will turn to handling peak demand, or for those who’ve just been through a peak – reviewing how it went and learning lessons for the next one.
Are the customer service shelves bare?” Ambition and a desire for continuous improvement are all very well, but paranoia and curiosity are great motivators, too! Maybe that’s why there’s often something especially intriguing about the opportunity to look at how you’re performing in comparison with your peers and how your customer proposition stacks up next to your competitors.
CX within the experience economy – Delivering a consistent brand experience. Consumer access to brands has undergone a paradigm shift since the 1990s, with the advent of the mobile device, growth of social media and the ‘always on’ generations of the Millennials and Gen Z leading to a heightened awareness among customers.
Supreme court confirms pro-rating holiday pay for part-year workers is unlawful
Why just letting the grass grow will never produce the desired result. Summer is over and my annual attempt to turn what was once a space to play a bit of footy with the kids into a colourful wildflower meadow has once again well and truly failed.