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Offshore, nearshore and onshore – choosing the outsource option that’s right for your business ‘Coffee table conversation’ webinar 12:30-13:15, 13 May 2021

UKCCF and Contact Centre Panel webinar highlights

Adequate = Excellent

Contact Centre Homeworking – Webinars Series
In this webinar series, we are asking leading contact centre experts in the fields of payment security, data compliance, productivity, wellbeing and technology…the question…how do businesses create a sustainable, secure and productive home based contact centre service?

An introduction to outsourcing ‘Coffee table conversation’ webinar
12:30-13:15, 26 February 2021

Is your organisation’s in a ‘defendable position’?

The Brexit trade deal is done, but the UK still has no EU adequacy ruling for personal data. What does that mean for businesses moving data between the UK, EU and US?

With Brexit approaching, UK businesses still face uncertainty over how personal data can move between the UK and EU. What does that mean for adequacy, SCCs and international data handling?

Will relaxed homeworking regulations increase risk?

Rebuilding the best business.

Building a more secure future for an embattled and fast evolving sector.

Tips on supporting contact centrA crisis doesn’t just impact operations; it changes how people think, behave, and perform. This article explores the three psychological stages people experience during disruption and why effective communication, empathy, and leadership are critical in helping contact centre teams move from uncertainty towards recovery.e workers.