ICO enforcement in 2021 exposed recurring risks around TPS screening, third-party data and caller identification. What practical lessons should contact centres take from those cases?
We interviewed Dr Lisa Ackerley, Chartered Environmental Health Practitioner a Chartered Environmental Health Practitioner for over 30 years. Ever since writing her PhD, Dr Lisa has been passionate about making a difference to public health by ensuring consumer hygiene issues are easy to understand.
Hybrid Working – Ensuring a secure, productive and low-risk working environment ‘Coffee table conversation’ webinar 12:30-13:15, 30 July 2021
In all areas of business there is a periodic question: should we consolidate our supply chain or should we consciously seek to diversify?
Sam Ellerton is Regional Claims Leader and Senior Vice President at Lockton Companies LLP, the world’s largest privately owned independent insurance brokerage firm. Sam was a panelist in our homeworking webinar series and he is the ideal person to speak to about some of the risks facing customer service and contact businesses in a post-Covid working environment.
Following one of our recent webinars focusing on the future for the Contact Centre sector, we spoke to Julie Goddard about how businesses can build resilience to suit the changing work environment as teams return to office following an unprecedented twelve months of disruption.
Offshore, nearshore and onshore – choosing the outsource option that’s right for your business ‘Coffee table conversation’ webinar 12:30-13:15, 13 May 2021
UKCCF and Contact Centre Panel webinar highlights
Adequate = Excellent
An introduction to outsourcing ‘Coffee table conversation’ webinar
12:30-13:15, 26 February 2021
Is your organisation’s in a ‘defendable position’?