Customer
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Insights

A deal? Not a data deal

Preparing for a post Brexit world…the implications on data usage

Is your homeworker contact centre setup secure and safe?

Will relaxed homeworking regulations increase risk?

Rebuilding the best business.

Delivering a consistent service, whilst dealing with discontinuity.

Why contact centres must prioritise the security of customer data.

Building a more secure future for an embattled and fast evolving sector.

Delivering an improved experience under cost pressure.

Tips on supporting contact centre workers.

Preparing business for a return to the office.

Through these unprecedented times has the contact centre industry seen governance between a client and its partners become less or more important? Have businesses considered how they are to shape this into their future ways of working?

In this article, I offer my thoughts on successful governance; some options for frameworks and share how I believe good governance can add real value to a relationship.