Customer
Contact
Insights

Musings

Not everything we see turns into gold

Looking past the glitter to avoid picking the fool’s gold…Understanding the role of sales in any organisation is not a complex thing. Keeping the sales role in some context, may not be so easily understood and may take the shine away from that first impression.

Business Management & Continuity

The Triple Threat

3 key challenges facing contact centres

Business Management & Continuity

Unicorns

Ensuring your business remains a reality, and doesn’t become a fairytale…

Industry & CCP News

Cost of living and salaries crisis

The cost of living crunch and a value generation opportunity. Are you responsible for a contract centre operation? Got enough on your plate just now coping with economic chaos, ongoing supply chain difficulties, recruitment and retention challenges, customer rage and challenged budgets?

Industry & CCP News

Did the tide turn on TUPE?

Is TUPE being turned on its head post-pandemic, as we face challenges in recruitment and retention of quality people?