Communicating with and managing customers may have never been more critical, manufacturers changing how they do this could realise significant benefits across their business.
How to break through 2024’s state of corporate inertia, fuelled in the UK and US by imminent government elections.
Brands need to find a way for their teams to deliver the friendly, empathetic, personalised and efficient service that underpins long-term customer relationships.
Contact centres are challenging environments and those who suggest all the work they do can be automated are failing to see this complexity.
Find out why Bulgaria is on everybody’s lips when comes to sourcing high quality cost effective multi-lingual support within the European Union
What goes into partnering with an outsourced contact centre?