While your business and contact centre may be unique, core industry issues tend to repeat themselves. It’s crucial to have your finger on the pulse of common contact centre problems to solve them effectively.
In our recent webinar we explored the results from an L&D survey that we have completed with our network, we were joined by Nathan Dring, People Development Lead for Customer Contact Panel, Georgia Harbison Head of Sales at Cognexo and James Walker Chief Revenue Officer at miPerform to discuss the findings and implications.
Much is being said in the media around the expected changes to worker rights following the change in government, but as an industry are we already ahead of the curve?
A permanent change is putting increasing stress on organisations to restructure how they equip themselves to communicate with their customers, irrespective of their target market or sector.
With automation and AI high on the agenda, are we missing a trick by striving for customers to self-serve? We examine whether we might be throwing away valuable opportunities to engage with customers and identify other value add or sales opportunities.
Noticed anything different around here? We’re still CCP but with a slightly different flavour. Find out why.
Dive into the latest Location Watch article, on Pakistan, penned by our friends Jawad Farooq and Elaine Seculer at Taskaler who give their boots on the ground view on why you should consider Pakistan as your next outsourcing destination of choice.
Can AI and automation really help you manage vulnerable customers
(and their data)?
Steve Sullivan, Performance Solutions Director and Nev Doughty, Partnerships & Growth Director reflect on our recent event.
Communicating with and managing customers may have never been more critical, manufacturers changing how they do this could realise significant benefits across their business.
How to break through 2024’s state of corporate inertia, fuelled in the UK and US by imminent government elections.
Brands need to find a way for their teams to deliver the friendly, empathetic, personalised and efficient service that underpins long-term customer relationships.
Contact centres are challenging environments and those who suggest all the work they do can be automated are failing to see this complexity.