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Is it still more “what you do” than “the way that you do it” when recruiting and retaining frontline advisors?

In Part 2 of this 3 part series, our friends at Insight and Design Group (IDG) look at how insurers are employing predictive analytics and AI for claims forecasting, fraud detection, and risk assessment, allowing them to make data-driven decisions and streamline operations.

Why Albania remains one of the hottest outsourcing destinations across the whole of Europe (no heatwave required)

Summary of our latest payments webinar, focusing on creating a competitive advantage through compelling customer payment capabilities!

What are the current challenges being faced in the Insurance sector? Are most businesses plotting a course into unchartered economic disaster?

The impacts of a cyber-attack, health emergency or data breach can be devastating for the business, both financially and reputationally.

As consumer habits change and adapt, there is little excuse not to feel enabled to address the challenges driven by customers growing preference to communicate with their fingers rather than their voices.

Is your business about to be caught in a ‘subscriptions trap’ of its own? The Digital Markets, Competition and Consumers Bill is now making its way through parliament with the UK government aiming to “stamp out unfair practices and promote competition in digital markets“

With almost six million people around England living in homes provided and supported by housing associations, ensuring that services are delivered to residents, including vulnerable people, is critical.

How to create a competitive advantage through compelling customer payment capabilities!

With the 3rd largest labour-force in Europe, Turkey has seen a rise of a young, highly-educated, multilingual workforce, who are driving the recent boom in outsourced services delivered out of Turkey.

Are traditional UK BPO’s currently walking along a precarious tight rope? Are some UK outsourcers struggling to regain their balance due to events over the past couple of years?