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Business Management & Continuity

Navigating the uncertainty in Insurance – Data Analytics, AI and Insights

In Part 2 of this 3 part series, our friends at Insight and Design Group (IDG) look at how insurers are employing predictive analytics and AI for claims forecasting, fraud detection, and risk assessment, allowing them to make data-driven decisions and streamline operations.

Industry & CCP News

Location watch: Albania

Why Albania remains one of the hottest outsourcing destinations across the whole of Europe (no heatwave required)

Compliance & Governance

Rewind: CCP + Kerv Payments Webinar

Summary of our latest payments webinar, focusing on creating a competitive advantage through compelling customer payment capabilities!

Business Management & Continuity

Navigating the uncertainty in Insurance

What are the current challenges being faced in the Insurance sector? Are most businesses plotting a course into unchartered economic disaster?

Technology & Digital Transformation

The future of IVR as we know it …

As consumer habits change and adapt, there is little excuse not to feel enabled to address the challenges driven by customers growing preference to communicate with their fingers rather than their voices.